Warranty

Warranty and Exchange Policy

MANUFACTURER WARRANTY

A Manufacturer Warranty of one (1) year from date of purchase is available for new Cellular and Pager equipment purchases. This warranty does not apply to liquid or physical damage. If equipment is brought in for Manufacturer Warranty within 30 days from date of purchase, DOCOMO PACIFIC will replace the unit with a new one.

If equipment is brought in for Manufacturer Warranty after 30 days from date of purchase, the following options are available:

  • Customer may send the unit directly to Manufacturer. An instruction card is included in the cellular unit box or available in stores. Or,
  • Customer may elect to have DOCOMO PACIFIC process and send the unit out for Manufacturer Warranty. A processing fee of $35 will be charged for service. Fee will cover shipping & handling, and includes insurance for the unit (DOCOMO PACIFIC will replace unit if lost in the mail).

Upon receipt, the Manufacturer shall assess the defective unit and determine the validity of the warranty. Should the unit be found to have liquid or physical damage, the Manufacturer will return unit as "unable to be repaired." The Manufacturer Warranty does not include repair of apparent or non-apparent defective cellular equipment caused by liquid or physical damage.
Please allow 6-8 weeks for unit to return from manufacturer.

IN-HOUSE EXCHANGE POLICY

DOCOMO PACIFIC offers a one-time, five (5) business days, in-house exchange from date of purchase for cellular equipment. If customer is unsatisfied with the equipment, customer may only exchange unit for a different model . If the new equipment is higher in price, customer is responsible for payment of the difference. If the new equipment is lower in price, DOCOMO PACIFIC will apply the difference to the customers account as a credit towards access fees or future purchases. The original invoice, box and all items included in original packaging are required for exchange. The in-house exchange is voided if there is any physical or liquid damage to the equipment.

  • Exchanges are processed in the Main Store location only.
  • During the Christmas Holiday Season, for all units purchased on or after December 1 until December 24, 2006, the in-house exchange policy shall be extended until January 5, 2007.
  • If unit is purchased as a gift under a Postpaid Activation, gift recipient must be authorized by account holder to facilitate the exchange.

Accessory and Prepaid Equipment
All sales are final. No returns.

Effective Nov. 28, 2006