Guam Saipan 日本語 / Japanese

VIDEO CALLING

FREQUENTLY ASKED QUESTIONS

1. Will I need to change out my phone to use Video Calling Service?

   If your handset is not 3.5G capable, yes, you will have to change your mobile phone to a 3.5G Video Calling capable phone.

2. Can I place a Video Call to any mobile phone?

   Video Calls can only be placed from one 3.5G capable phone to another 3.5G capable phone. Currently, the service is available only within our network.

3. How do I get Video Calling service activated on my 3G phone?

   Video Calling is a feature enabled on a 3.5G capable phone. No subscription is necessary.

4. Can I place a Video Call to Docomo Pacific subscribers who are roaming?

   No. Currently, Video Calling is available only within our network.

5. How will I be billed?

   Video Calling service is billed on a per minute basis, at $0.40 cents per minute, and will be added to your monthly bill.

6. If I receive a Video Call, can I choose to take it as a voice call only?

   Yes. You have the option to take a Video Call as a Voice Only call.

7. How long does it take to activate the service?

   If you have a 3.5G capable phone, you already have access to Video Calling.

8. Can the Video Call be “saved”?

   No. Video Calling is a live video feed and cannot be saved or archived as a file.

9. Am I charged for both Sending and Receiving Video Calls?

   Yes. You are charged $0.40 cents per minute for both sending and receiving calls.